deutsche bahn customer servicedeutsche bahn customer service

To increase user adoption and lower the barriers to entry, the app should be operated via good old SMS. The prefix 00 is the international trunk prefix used in many (or probably: most) countries, including Germany. Weitere Informationen sowie genaue Schritt-fr-Schritt-Anleitungen zur Einlsung von Gutscheinen und eCoupons finden Sie unterbahn.de/gutschein. Direkt zur Anleitung. The word "joke" describes Deutsche Bahn the best. Falls ich einmal nicht helfen kann, untersttzen mich von Montag bis Sonntag zwischen 7 und 20 Uhr Mitarbeitende aus unserem Service-Team. I can withdraw my consent any time by clicking on the unsubscribing link in each email. Deutsche Bahn Customer Service Agent Jobs | Glassdoor Initial ticket was Salzburg to Stuttgart (EC 218) then Stuttgart to Paris (ICE 9572). I have land line telephone service that includes no additional charges for calls made from the USA to the EU. Hier knnen Sie die Erstattung beantragen. Our current email response time is 2 business days. DB Cargo and voestalpine: Environmentally friendly supply chains for green steel production. Avoid travelling with DB, they are the worst train service in Europe. Hello Cubsir, you are spot on. einer internationalen Bahnreise DB Security is the leading supplier in the public transport sector in Germany. [email protected] Secondary Contact. They may be able to suggest a more suitable number. I ended up having to leave the compartment after ca. zu internationalen Reiseverbindungen, Cookies are small text files in which personal data can be stored. E-mail: service-international@bahn.de Prfen Sie Ihr BahnBonus Konto und lsen Ihre Punkte in attraktive Prmien ein. Unabhngig von den tariflichen Angebotskonditionen knnen Sie bestimmte auf bahn.de oder im DB Navigator gebuchten Tickets innerhalb von 12 Stunden (720 Minuten) nach der Buchung kostenlos stornieren. Adresse: DB Vertrieb GmbH, Stephensonstrae 1, 60326 Frankfurt am Main. 800-225-5229 I've emailed Bahn, but I have not received a reply. It started operating in 1994, as a result of combining the previous two government railway companies existing. Sven Neweling Head of CRM Strategy and Customer Loyalty Programs at Deutsche Bahn Awarded the BahnBonus program was also recognized by the German Bonus Awards. Buchen Sie dann fr die verringerte Personenzahl neu. We use dedicated people and clever technology to safeguard our platform. It goes against our guidelines to offer incentives for reviews. In looking at the schedule, the Stuttgart to Paris portion is still available. Servicezeiten:Montag bis Samstag 8 bis 20 Uhr, sonn- und feiertags 10 bis 20 Uhr I had told him that I was experiencing consistently intermittent connection; it feels like packets are being dropped, requests hang, video calls pause completely and then come back minutes later. Finally with lots of delays and several unplanned changes we arrived Munich at 2am when no public transport was available anymore and they didn't care. You absolutely CANNOT rely on them to be punctual enough to get any connecting train you have. Deutsche Bahn: Discover Germany and Europe by train! I have tried various combinations during the correct times but to no avail. As mobility and progress go hand in hand - investing in digital technologies is part of the DB's DNA. A typical work day includes downloading reports from the report manager and converting to excel. Non-existent customer service. Click here to get notifications about new complaints of Deutsche Bahn. Customer Service Representative $19.79 per hour 6 salaries reported Customer Service Supervisor $57,230 per year 3 salaries reported Senior Customer Service Representative $20.56 per hour 8 salaries reported Telefon - Deutsche Bahn Helpdesk - Deutsche Bahn Since we didnt get any announcements, we missed this train. Avis Hotline: Why is the Ruhebereich always several degrees warmer than the rest of what train?! Find information on ticket exchange and refund as well as your passenger rights. The range of services encompasses maintenance and repair of IT and network technology, safety engineering and multimedia passenger information systems. About Deutsche Bahn Customer Service Representative at Deutsche Bahn. (costs depend on provider) Sie erreichen denBahnCard-Service auf diesen Wegen: Telefon:030 2970(Mo - Fr von 7-21 Uhr, Samstag 9-18 Uhr) 1 star is too generous. E-Mail:reservierung@autoeurope.de Therefore we have bundled our service activities into the DB Services business unit. Information in German: +49 30 2970 Sie erhalten den kompletten Zahlungsbetrag zurck. In 2016, DB Systel, digital partner of the DB group, came up with a value-adding service: building a messaging app that would serve as a digital travel concierge. Dann steht Ihnen Ihr Ticket bereits in der App zur Verfgung. 0044 (0) 8718 80 80 66 (costs depend on provider), 001 (0) 646 88 33 264 (costs depend on provider), Mon-Fri: 09:00 to 20:00 (GMT), Sat-Sun: 09:00 to 13:00 (GMT), The above combination of numbers do not allow me to complete a call. 030 586020909 Mon-Fri: 09 to 18:30, Sat: 9:00 to 15:00 Ob Sie Digitale Tickets auf bahn.de und im DB Navigator stornieren/umtauschen knnen, hngt von den Erstattungskonditionen Ihres Tickets ab. Thank you so much. Internet:Buchung bei Auto Europe ndern oder stornieren, 0721 938-5386 Sie sind mit Ihrem "Meine Bahn"-Kundenkonto in der App eingeloggt? My Bahn: Your customer account with Deutsche Bahn Weve got you covered with one tool that has everything you need. AP. You can find contact details for Deutsche Bahn above. They are listed on the DB website. How much do Deutsche Bahn Customer Service jobs pay? Contacting Deutsche Bahn: You can reach us by phone or e-mail Anyone can write a Trustpilot review. View jobs Deutsche Bahn Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 9 reviews Location United States 9 reviews Ratings by category 3.2 Work-Life Balance 3.3 Pay & Benefits 3.4 Job Security & Advancement 3.0 Management 3.2 Culture Sort by This train again had technical problems for which we had to make an extra stop. What does it take to make bold moves in business? They have caused me an extreme inconvenience, I have no way to get back home - Luxembourg because there is no train or transportation from where I am. For enquiries regarding online banking including security topics, phishing, PIN/TAN numbers, banking terminals, lost or stolen credit cards, loans, savings etc. Internet:selbststndige nderung oder Stornierung der Buchung Deutsche Bahn - Train Tickets, Prices, Schedule | Wanderu daily from 00:00 to 24:00 Hier knnen Sie die Erstattung beantragen. 001 is indeed a North American prefix so if within the USA you would dial simply as a domestic call ie without the prefixes. Wenn Sie nach Zustellung Ihres Reisegepckseine Versptung/Beschdigung reklamieren oder Lob/Kritik uern mchten, nutzen Sie bitte mglichst das Kontaktformular. Verification can help ensure real people write reviews about real companies. Deutsche Bahn is Germany's main railway company, owned by the German government. I can't find any availability, but their customer service says that we should be able to book anytime within 180 days of the trip. Has anyone encountered this problem? 1. Delays almost everyday, unhelpful staff, hot and sweaty trains and oh the vast amount of problems this ridiculous excuse for a company has. bus or taxi) 5. www.db-gruppen.de/gruppenreisen. Seit Mai 2023 knnen telefonisch ber die Servicenummer der DB030 2970keine DB Fernverkehrs-Angebote mehr gebucht werden. I want to file a complaint but I know ur transport is shi te. Hotline: 089 - 660 60 060 I'm guessing that most of these numbers are non geographical hence the problem of not being able to contact DB from outside that country. Telefon: 030 2970, Flinkster Wichtiger Hinweis: Sie finden nicht die passende Antwort zu Ihrer Frage? Servicezeiten:Montag bis Freitag 6 bis 22 Uhr; samstags, sonntags und an Feiertagen 8 bis 20 Uhr. I would rather carry my friend home next time than ever use this company again. Apply Now Deutsche Bahn Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 18 reviews Location All Ratings by category 3.2 Work-life balance 3.3 Pay & benefits 3.4 Job security & advancement 3.0 Management 3.2 Culture Sort by Helpfulness Rating Date 0800 5 99 66 55 Using substitute means of transport (e.g. Will Covid-19 be an opportunity or threat to sustainable development? A non-stop ticket from Kaiserslautern to Paris purchased two months in advance can run you around 45 euros. Europcar Dort geben Sie einfach Ihren Gutschein- oder eCoupon-Code unter dem Zahlungsarten-Feld ein. However the 871 prefix is a non-geographical number and is possibly not accessible from some overseas locations and / or providers. Oder - wenn's mal nicht klappt - stornieren Ihre Tickets wieder. Mchten Sie Ihre Fahrkarten einer unterwww.international-bahn.degettigten Buchung erneut abrufen oder die gesamte Buchung gem Tarifbedingungen stornieren, nutzen Sie bittewww.international-bahn.de/de/ordersearch Thank you in advance. My severely walking disabled friend fell badly in the process and hurt himself and I hurt myself trying to catch him. Hier finden Sie Antworten auf hufig gestellte Fragen oder einen passenden Ansprechpartner. You can find more details regarding the use and purpose of cookies, including first and third-party cookies, in our cookie settings. Constantly delays and cancellations . Our privacy policy is intended to ensure that you are fully aware of the collection and processing of data, including through the use of cookies through our sites, and that you can make a decision that is appropriately informed. Companies can ask for reviews via automatic invitations. I will call tomorrow during their business hours. Sie haben eine Frage oder brauchen Untersttzung? There are constant delays and constant last-minute track changes. (costs depend on provider) DB Services - Deutsche Bahn You can send us an email for other topics. It was so disrespectful and awful. On my way to Munich, the smell coming from the toilet was so awful I had to abandon my seat after a couple of hours. Unsere Mobilittsservice-Zentrale steht unverndert fr die Planung und Buchung barrierefreier Reisen zur Verfgung. Hilfe und Kontakt fr Privatkunden der Deutschen Bahn Deutsche Bahn Deutsche Bahn Reviews | Read Customer Service Reviews of www Potsdamer Platz 2. +49 30 311682904 +49 30 65212888 Are sustainable cities a solution to climate change? Hallo! Times: +49 30 2970 They asked me to fill out a form. However you can change your cookie settings at any time. Avoid travelling with DB, they are the worst train service in Europe. Received email from DB Customer Service advising that our journey is no longer possible. Calling DB Bahn - is there an English speaking number? Be safe in your travels, all. I find it hard to believe that every train except the 11:30 a.m. train is booked every day in April, May and June. Will greater investment in water resources make for a more sustainable future? Deutsche Bahn Kundenservice | Adresse, Kontakt + Telefon Hotline The customer service this company lacks is is laughable. You can send us an email for other topics. PDF Deutsche Bahn's customers embrace text-to-speech. - Nuance Communications Information in Italian: 1. BahnCard 100-Kunden wenden sich bitte an: Telefon: 030 586020900 (Mo - So von 06-23.00 Uhr) Anschrift: DB Fernverkehr AG, BahnCard 100, 60645 Frankfurt Antworten auf hufige Fragen finden Sie auch in unseren FAQ, selbststndige nderung oder Stornierung der Buchung, Buchung bei Auto Europe ndern oder stornieren, Informationen ber die Serviceleistungen der Deutschen Bahn. Deutsche Bahn Phone, Email, Address, Customer Service Contacts So I submitted my complaint again. They're in general rather clueless about train travel and will probably end up trying to sell their tickets to you. Unseren Kundenservice kannst du per Mail ber kundendialog@bahn.de kontaktieren.Eine bersicht unserer wichtigsten Online-Formulare finden Sie hier. And if you need an answer immediately, you can Chat with us ! Gerne nehmen wir ber diese Telefonnummer auch Lob und Kritik entgegen. 17 Photos Want to work here? Another month later again they responded because we were not physically at the scene of the incident we cannot say anything about it. Cheap Train Tickets | Timetables for Germany & Europe - Deutsche Bahn We arrived 2,5 hours later than the planned arrival timeOn the way back we had a delay on our train from Vienna to Frankfurt, due to which we missed our connection to Brussels. Why I'm disappointed is that I'm a foreign student using this service for the first time and it would have be great if you could one time help me out in cancelling my subscription. Anschrift: DB Fernverkehr AG, BahnCard 100, 60645 Frankfurt Full of bureaucracy, harsh attitudes and poor services. A ticket for Paris purchased a week in advance can go for 75 euros or more. JOKE. Anesa P. 2 reviews. Deutsche Bahn - Call center customer service Search job openings, see if they fit - company salaries, reviews, and more posted by Deutsche Bahn employees. Die Erreichbarkeit ist von Mo-Sa 7:00-18:30 Uhr. Send an email todeutsche.bank@db.comfor other enquiries. The service centre phone number is +49 6172 7613210(costs depend on provider) For your own security, since it is not possible to identify an email sender, Deutsche Bank cannot accept via email any orders for business transactions such as the opening of accounts, payment orders, trading orders, changes of address or the like. You are the worst train service company in whole Europe! Important information: Nowing that I was 7 months pregnant and they couldn't arrange a seat for me.No cosumerservice available to call Stranded because of DB. We use first party cookies and similar technologies to ensure that you get the best possible experience on our website. No one in the train station could help us and your contact enter was unavailableLuckily we just took the next train, on which the conductor told us it was ok to take this one. Von Fahrplan und Versptungs-Alarm bis zur Info ber Buchung von Sitzplatzreservierung und Gepckservice: das sind die Services der DB rund um Ihre Zugreise. Internet:Buchung bei Avis ndern oder stornieren In an attempt to switch to the student version of the BahnCard, I sent an email to their customer service. Returned 1st class tickets , cost 343 euros ,for refund , in line with DB T&Cs , by tracked international post , mid May 23 . Monday to Friday 07:00 to 21:00, Saturdays 09:00 to 18:00. This also includes automation technology and media services. always delays and always cancellations. Discuss the issues you have had with Deutsche Bahn and work with their customer service team to find a resolution. I went to Reisezentrum to explain the situation, and the lady printed me a travel plan for a later train, which she said I was not allowed to board. After . Submit a complaint and get your issue resolved. MVG Customer service centre Marienplatz; Accepted credit cards: MasterCard, VISA and American Express. Wenn Sie Ihre Verbindung und den gewnschten Tarif gewhlt haben, gelangen Sie zum Buchungschritt "Zahlung". Contact us! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Deutsche Bahn, Connect with Deutsche Bahn via Facebook at, Like, share & subscribe to Deutsche Bahn on YouTube at, Check out Deutsche Bahn's Instagram pictures and videos at, See Deutsche Bahn's portfolio on LinkedIn at, 13 They have a monopoly. How DB Systel, Partner of Deutsche Bahn, Provides a Deutsche Bahn Employee Reviews for Customer Service Representative - Indeed It's probably the worst public transport service in Europe.Almost all trains are late, there's no timely communication to customer, the foreigner passengers are left in void, as no single message is communicated in English, even in international trains, such as ams-berlin.Although, I find sustainability very important, I won't be taking trains in DE anymore as it costs too much stress and time One star for this company is about 3 too many.Excuse the pun, but they're absolute train-wreck. A trip should normally take 6 hours takes 8-12 hours. These are DB agents in the US. Deutsche Bahn reviews first appeared on Complaints Board on Nov 20, 2015. Infos zu Umwelt & Bahn, zu unseren Zugtypen im Fernverkehr und Ausland sowie Fundservice und Newsletter. Berthold Huber. That was the last train to Belgium It was really hard to get the right information. The other number looks like a US number. Our current email response time is 2 business days.Monday-Friday: 8:00am 5:00 pm (MDT)1-800-225-5229, For Land Transport. DB Communication Technology is the specialist in area services in the technical sector. Hotline: 089 244473600 Try getting a number in Germany. I called the number with the 646 area code and it is the US DB center. Navigating the Deutsche Bahn - Stripes Europe Worst public transportation ever had.Just bad as in my "third world country".Always delayed (locals, regional and ICE).I travel frequently to Netherlands. Never giving another cent to them. Hotline: 069 500 700 20 He just told us to f*off and keep walking, rather than discussing with him, while staying busy looking at his phone. public transport - How to change a Deutsche Bahn flex ticket with Youre in a bit of a hurry and want to book asap? blb@bex.de. We never received a bill or a new bahncard for my husband. DB Navigator app Dec 14, 2022 7:14 am EST Featured review Hello, I called the Deutsche Bahn international customer service today to get help with a ticket. ComplaintsBoard.com is a leading complaint resolution website on the Internet. 1 Deutsche Bahn Customer Service Representative jobs. DB Waggonbau Niesky is also active in producing freight wagons and components. Just ensure you leave enough time for connections and expect at least a 30-60 minutes delay, regardless of where you're travelling. Now it has gone to collections and were told there is nothing they can do because they HAVE to assume the bahncard reached us No tracking number or anything on anything else they have sent us, so please enlighten me as to how you HAVE to assume that when you have no actual evidence that it reached us? Overnight accommodation 6. All EuroCity trains have to conform to a specific speed, cleanliness, and comfort criteria, ensuring a pleasant journey for each passenger. I dont know how they have made it this far without failing. Changed trajectVery old dirty wagonsUnfriendly rude personal Bad bad very very bad. That has always worked seamlessly for me with NS. In other countries they will be helpful in cancelling the subscription for a foreigner. Technician Said Issue with Neighborhood Equipment - Xfinity Community Forum Banks or Fintechs Who will be shaping the future of the financial industry? Welche E-Mail-Adresse hat der Kundenservice der - Deutsche Bahn (costs depend on provider) E-Mail:info@flinkster.de A specially created "custom voice," i.e., a synthesized voice by Nuance created specifically for Deutsche Bahn, informs the passengers of their further travel options in "real time" before a train transfer stop is reached. Hotline: 069 427277-00 ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. After my purchase I found out that I paid too much as they offer special discounts for students under the age of 26. Much like planes, the earlier you buy, the cheaper the ticket. Please find further information within our data privacy policy. kontaktieren Sie bitte dieServicenummer der Deutschen Bahn: 030 2970oder nutzen Sie die Kontaktformulare. Member of the Management Board of Deutsche Bahn AG for Passenger Transport. Productive. Gruppenreisen fr Vereine und Erwachsene: I have called overseas several times to Austria without difficulty but am baffled by the above combination of numbers that I assume are for telephone numbers in Germany. Direct contact with you is very important to us: For enquiries regarding online banking - including security topics, phishing, PIN/TAN numbers, banking terminals, lost or stolen credit cards, loans, savings etc. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I recently ordered a BahnCard for discounted travel with Deutsche Bahn. Weitere Informationen: Hier finden Sie alle Informationen zur Stornierung oder zum Umtausch Ihres Tickets, Weitere Informationen: Anregungen und Feedback. Hierbei kann nicht garantiert werden, dass die Preise vorheriger Buchungen wieder verfgbar sind. Wenn Sie Fahrkarten, BahnCards oder andere Produkte per Gutschein bezahlen mchten, ist "Lastschrift" als Zahlungsart nicht mglich. The range of services includes professional technical and infrastructural facility management in commercial, administration, transport and industrial buildings. Achtung: Ihre Sitzplatzreservierung wird bei der Stornierung mit storniert; der Betrag hierfr kann laut Tarif nicht erstattet werden. Become a member of the Drive4Schenker team! www.bahn.de/klassenfahrten My friend is walking disabled and although we arrived super early to Berlin HBF, the train platform and entry location was changed several times, so we had to rush to make it. Haben Siedringende Rckfragen zur aktuell durchgefhrten Sendung? Sie knnen Ihren Geschenkgutschein oder eCoupon bei der Buchung eines Tickets einlsen. Sie wollen lieber schriftlich mit uns Kontakt aufnehmen? Teilen Sie uns Lob, Kritik oder Anmerkungen ber unsere Online-Formulare mit. Cash, card, crypto: how the way you pay will affect your life, Resilience: the recipe for a strong economy, My way, your way different paths to success. Aktuelle Informationen zu Ihrer Verbindung erhalten Sie auch in derReiseauskunftauf bahn.de, unterbahn.de/aktuellsowie in der App DB Navigator. . I know they have a schedule reset in December, so I'm wondering if the availability online is just delayed by that. Mon-Fri: 09:30 to 21:00 (CET), Sat-Sun: 10:00 to 14:00 (CET) Copyright 2023 Deutsche Bank AG, Frankfurt am Main, How cloud technology is silently revolutionising our economy. Home Booking Information Booking information Here you will find everything about your booking: from information on booking options to payment methods. +39 02 67479578 E-Mail:bahncard-service@bahn.de. I complained at the station about this behavior immediately after I had finally brought my friend to his seat, completely in pieces and crying. Bitte buchen Sie ab diesem Zeitpunkt Ihre DB Fernverkehrs-Tickets digital auf bahn.de und ber die App DB Navigator oder in den DB Reisezentren und DB Agenturen. Hinweis: So my advice, unless and until you get a better answer, is to look for some DB customer service phone number and try to call them to change your reservation. DB services non-Group customers include shipping companies, airports and airlines. Servicezeiten:Montag bis Freitag 08:0020:00 Uhr; Samstag, Sonntag und an Feiertagen 10:00-17:00 Uhr. Initial Deutsche Bahn complaints should be directed to their team directly. The bicycle rental system Call a Bike rounds off our range. AE. Absolutely unacceptable behaviour. 1NCF. Wir helfen Ihnen bei der Planung barrierefreier Reisen. Klassenfahrten und Jugendgruppenreisen: You and your company want to be part of something big? I am flabbergasted how anyone can respond to a complaint like that in this matter! You can pay for your tickets by credit card at all ticket machines located in S-Bahn stations and in the following customer service centres: S-Bahn Customer Service Centre at central station; 2023 Trustpilot, Inc. All rights reserved. 26. more, You seem to have JavaScript disabled. customer service contacts 0.0 13 complaints File a complaint Table of contents Verified Follow Share Complaints Contacts Deutsche Bahn phone numbers +49 180 699 6633 1 0 100% Information in German +49 303 1168 2904 0 0 Information in English More phone numbers Deutsche Bahn website www.bahn.com What are Deutsche Bahn's email addresses? Over 25,000 consumers took part in the survey in 2021 and BahnBonus was able to climb the first step of the podium several times: Alle Informationen rund um unsere Next DB Systeme, neue Funktionen, Angebote und Service-Inhalte finden Sie unter folgendem Link. DB Systel GmbH, headquartered in Frankfurt am Main, is a wholly owned subsidiary of DB AG and the digital partner for all Group companies. Continuing the journey with a different train 3. (costs depend on provider) She was so sweet to come and pick us up in the middle of the night (416km back and forth). June 2023, 17:00 o'Clock. Direct contact with you is very important to us: IMPORTANT NOTE: In order to maintain discretion, please do not email any confidential information such as account numbers. The customer unfriendliness and disrespectful customer service of rather established and old-fashioned companies like DB in Germany is a . To use our mobile site, please enable JavaScript. The 00 44 number is a UK number that charges and so you may not be able to call from outside the UK. Weitere Informationen: Aktuelle Meldungen & Versptungen, Weitere Informationen: Buchungs-Informationen, Weitere Informationen: Fahrkarten fr Kinder, Weitere Informationen: bersicht: Fahrrad & Bahn, Weitere Informationen: bersicht: Ihre individuelle Reise, Weitere Informationen: BahnBonus Prmienpunkte einlsen, BahnBonus Prmienpunkte einlsen: Einloggen und Punktestand prfen, Weitere Informationen: Apps fr Ihre Reise, Sammeln Sie Punkte bei jeder Fahrt und unseren Programmpartnern, Genieen Sie als Vielfahrer:in weitereexklusive Statusvorteile. Halten Sie Ihre Auftragsnummer aus der Buchungsbesttigungs-E-Mail bereit (ausschlielich Auftragsnummern beginnend mit "MCP-"): bei einer Mehr-Personen-Fahrkarte ein Mitfahrer die Fahrt nicht antreten, knnen Sie nur das komplette Online-Ticket stornieren. JOKE. Info & Services - Deutsche Bahn I believe you have provided me with the information I need. Alternatively, you may use. 1NCF. I have always found DB's email customer service very helpful. https://www.tripadvisor.com.au/ShowTopic-g187309-i118-k12221371-Nightjet_Munich_to_venice-Munich_Upper_Bavaria_Bavaria.html#97225352, This is the version of our website addressed to speakers of English in the United States.