If you've never cruised, know that a cruise ship is a cashless society. Guest understands and accepts that Carrier may prohibit Guest from going ashore in any port of call and/or limit Guest to going ashore to only specific activities sponsored by or shore excursions sold by Carrier in its sole discretion for public health-related reasons. You may also provide Carrier, or Carrier may collect, certain sensitive data such as Your health, medical condition, dietary or religious restrictions, gender or sexual orientation, as well as health and medical information gathered in connection with Carriers COVID-19 Guest Protocols. (D) Assumption of Risk: You agree that by using the vessel's pools, sauna, athletic or recreational equipment and facilities or taking part in organized group or individual activities, whether on or off the vessel or as part of a shore excursion, You assume the risk of injury, death, illness or other loss. 18. Holland America Line is offering an impressive promotion at the moment which includes pre-paid gratuities, reduced deposits, and . RIGHT TO REFUSE BOOKING AND PASSAGE, CANCEL RESERVATION; CONFINE YOU TO STATEROOM OR DISEMBARK YOU. Cancellation Policy - Holland America Line - CruiseDirect.com Furthermore, You agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance. Cruise Cancellation Protection Plan | Holland America Cancellation Protection Starting at $79 Cancel your vacation plans, for any reason, and receive a refund with a Holland America Line Cancellation Protection Plan (CPP). We booked and the deposit is just about 1/2 of the cost. Travel Insurance/Protection: Carrier strongly recommends that You obtain Your own insurance and/or travel protection against loss or damage to baggage and personal effects, trip cancellation and emergency evacuations, accidental death or injury, and illness and medical expenses sustained or incurred in connection with Your Cruise, Cruisetour and/or Land Trip(s). All claims filed in small claims court, and any claim as to which this arbitration provision is deemed unenforceable or which cannot be arbitrated for reasons beyond Your control, shall be litigated in and before the United States District Court for the Western District of Washington at Seattle, or as to those lawsuits over which the Federal Courts of the United States lack subject matter jurisdiction, before a court located in King County, State of Washington, U.S.A., to the exclusion of the courts of any other country, state, city, municipality, county or locale. OTHER RIGHTS THAT YOU OR CARRIER WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. 3. Does someone know how HAL determines its deposit amount? It's a financial credit to your shipboard account; the amount of your onboard credit will be deducted from your final bill of purchases made on board during your cruise. Penalties can be up to 100% of the amount paid, and deposits are often non-refundable. Deposit and Final Payment Note: Select promotions require full payment at the time of booking. 9. Using Wireless Services is public; information sent or received is not guaranteed to be private. Carrier and Guest agree that each shall have the right to take one (1) deposition of a witness or a party and only one deposition of an expert designated by another party. Cruise lines will require you to pay either a flat rate or a percentage of your cruise fare. You may be disembarked without liability for refund, payment, compensation, or credit of any kind if You or any Guest for whom You are responsible violate any of these requirements, and You agree to assume and/or reimburse Carrier for any expenses or fines that may be incurred as a result of such noncompliance. For example, a $200 deposit receives a $400 credit. You may use the safe in Your stateroom. Free Drinks, Dining, . deposit only): The FCC #1 value is 100% of the deposit paid and received by Holland America Line. Carrier may also disclose PSD, including health and medical information and contacts, with third parties, government officials, health agencies or individuals or institutions as reasonably necessary to attend to Your medical and safety needs and those of the other guests and crew members; to comply with legal and regulatory requirements; to facilitate public health response initiatives; to conduct contract tracing of individuals who are exposed to or test positive for COVID-19 or other communicable illness; or if Carrier reasonably believes that such disclosure is necessary to inform Your health care or to protect the personal safety or health of our guests, crew members, or other individuals. Frequently Asked Questions | Holland America If any such special need or condition arises after You have booked the Cruise, Cruisetour, and/or Land Trip(s), You are requested to report it in writing to Carrier as soon as You become aware of it. HEALTH, MEDICAL CARE AND OTHER PERSONAL SERVICES. (ii) All Other Claims: No claim of any kind, including without limitation alleged violations of civil rights, discrimination, consumer or privacy laws, or other statutory, constitutional or legal rights, or for any losses, damages or expenses relating to or in any way arising out of or connected with this Cruise Contract or Guest's cruise, Cruisetour, Land Trips and/or Air Package, other than for emotional or bodily injury, illness or death of any Guest, shall be brought against Carrier unless (1) written notice giving full particulars of the claim is delivered to the Carrier within 15 days of the actual or scheduled termination date of the Cruise, Cruisetour, or post-cruise Land Trip, whichever occurs first as specified in connection with this Contract, (2) legal action on such claim is commenced within 1 year from such scheduled termination date, and (3) valid notice or service of any such action is effected upon Carrier within 90 days after commencement of the action. Carrier may collect information about onboard contacts with crew members, guests or other individuals through a wearable portable device technology such as the OceanOrbit Contact Tracing system. Once a deposit has been secured, you can pay the remaining balance until the final payment date which can be 45 to 120 days before sailing. You acknowledge that for round trip cruises commencing in a country that stop in other ports of that country, You may visit but may not permanently disembark in any port in that country other than the port of embarkation. Carrier shall not be liable for refund, payment, compensation or credit of any kind, nor damages resulting from Your failure to comply with any of the requirements set forth above. Professional photographers photograph Guests, process, display and sell such photos to You and other Guests. In consideration of the fare paid, You hereby agree to pay any such fine or penalty imposed because of Your failure to complete the entire Cruise. 6. Holland America Cruise Line | Future Cruise Credit Guests who will enter the 24th week of pregnancy by the last day of the Cruise agree not to book the Cruise or to board the vessel. Deposit and Cancellation Policies - Dreams Unlimited Travel " Land Trip " refers to a pre- or post-Cruise or Cruisetour package or transfer You have purchased (excluding any Air Package), or to a shore excursion You purchase during Your Cruise or Cruisetour, on which You are traveling on one or more motorcoaches, watercraft., dayboats and/or railcars owned or operated by us. Modified Date: Jan 29, 2021. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THIS PASSAGE CONTRACT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER. "Cruise Fare" means the amount payable by You to Carrier for Your Cruise or , Cruisetour, or Land Trip, scheduled meals, and accommodations while on board, air programs and/or other travel components added to Your Cruise Fare and charged to Your stateroom account and/or credit card. Minimum amount of FCC #2 extra value is 100. I'm pricing a 21-day Hawaiian cruise, which remains about who same $ as ampere 15-day Panama Canal cruise on Renown. 3, 1970 U.S.T. Future Cruise Credit must be applied to the cruise fare and cannot be used for the deposit. Carrier reserves the right to request a letter from Your physician attesting to Your fitness to travel, but by requesting such letter does not waive its right to disembark or refuse to embark You as set forth in this Section. Guests are strongly urged to keep valuables, irreplaceable items and medicines in their possession at all times and not to pack such items in baggage or suitcases handled by others. Holland America Line Celebrity Cruises Princess Cruises MSC Cruises Disney Cruise Line Carnival Cruise Line Deposit amount & final payment deadlines for Carnival cruises * based on double occupancy; for solo travel, see here; non-refundable deposit at time of booking: Early Saver, Early Saver Last Call and Super Saver fares. No Guest under the age of 18 shall be permitted to engage in any gaming activities on board any vessel or to purchase cigarettes or tobacco products. Cruise fare & deposit is non-refundable and full payment is due at the time of booking. Holland America Cruise Line | Future Cruise Credit - CruisesOnly receive an FCC in the amount of the cancellation fees, less the cost of Cancellation Protection Plans (Standard or Platinum). You may not sell, assign or transfer Your booking or this Cruise Contract. Onboard credit on cruises: How to get it and use it - The Points Guy All health, medical or other personal services in connection with Your Cruise or ship portion of Your Cruisetour are provided solely for the convenience and benefit of Guests who may be charged for such services. (A) Before You board the vessel or embark on Your Cruise, Cruisetour, Land Trip(s) and/or Air Package travel, You must. Except as otherwise provided, Carrier may, for any reason, without prior notice, cancel the cruise, Cruisetour, and/or Land Trip(s); deviate from the scheduled ports of call, route and timetable; call or omit to call at any port or place or cancel or modify any activity on or off the ship; comply with all governmental laws and orders given by governmental authorities; render assistance to preserve life and property; or change the date or time of sailing or arrival, change the port of embarkation or disembarkation, shorten the Cruise, Cruisetour and/or Land Trip(s), or substitute ships, aircraft or other transportation or lodging. If so, the difference is neither chargeable nor refundable to You. Doctors, nurses or other medical or service personnel work directly for Guest and shall not be considered to be acting under the control or supervision of Carrier, since Carrier is not a medical provider. No Guest under the age of 21 may purchase, possess or consume alcohol on board during the Cruise. For Seabourn bookings a non-refundable deposit of 10% is required. PDF FUTURE CRUISE CREDITS FAQ - GoHAL 202-208 (the Convention) and the Federal Arbitration Act, 9 U.S.C. (v) Be sure that You and any person in Your care are fit to take the Cruise. Holland America Becomes Latest Cruise Line To Increase - TravelPulse Carrier will use this data to facilitate rapid contact tracing to help mitigate and manage the potential spread of COVID-19 and other global pandemic illness. Unless the loss or damage was caused by a shipping incident, which is defined as a shipwreck, capsizing, collision or stranding of the vessel, explosion or fire in the vessel, or defect in the vessel (as defined by the Regulation), Carrier's liability is limited to no more than 400,000 Special Drawing Rights ("SDR") per passenger, (approximately US $551,000 as of March 2020, which fluctuates depending on the daily exchange rate as published by the International Monetary Fund external link: http://www.imf.org/external/np/fin/data/rms_sdrv.aspx) if the passenger proves that the incident was a result of Carrier's fault or neglect. Any liability for such services will be governed by this Cruise Contract and the contracts and/or tariffs between You and such service companies. Smoking is prohibited in Guest staterooms and on balconies. The Crew Incentive and Service Charge payments on all vessels in our fleet are pooled and distributed in the form of compensation, including bonuses. In addition to the specific representations required of Guest regarding COVID-19, Guest warrants that Guest and Guests traveling companions are physically and emotionally fit to travel at the time of embarkation, and further warrants that such Guests have no medical or emotional condition that would endanger any Guest or crew member or result in a deviation of the voyage. Holland America Line Cruise Cancellation Policy | Cruise.Blog Non refundable deposits - Holland America Line - Cruise Critic PUBLIC HEALTH AND COVID-19 PRACTICES AND PROCEDURES; UNDERSTANDING AND ACCEPTANCE OF RISKS. For Holland America Line bookings a non-refundable deposit of 20% is required. Carrier does not undertake to supervise the medical expertise of any such medical personnel and will not be liable for the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which a doctor or nurse may or may not furnish You. You consent to jurisdiction and waive any objection that may be available to any such arbitration proceeding in King County, Washington. Open Mon-Fri 8am toward 10pm, Sat-Sun 8am to 8pm, U.S . Limitations apply. Carrier shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. (C) Claims for Emotional Distress: Carrier shall not be liable to the Guest for damages for emotional distress, mental suffering or psychological injury of any kind, under any circumstances, except for such damages proven in a court of competent jurisdiction arising from and attributable to Guest's physical injury or as the result of Guest having been at actual risk of immediate physical injury proximately caused by Carrier's negligence ("Emotional Harm"). Carrier has implemented this requirement so that Your party remains together should an emergency arise that requires one or more in Your party to be disembarked in a non-U.S. port. There are risks inherent to being aboard the vessel and other means of transportation. Holland America Payments & Refunds - Vacations To Go :eek: I attempted looking under HAL's website fork information, but was unsu. The use of electronic cigarettes, personal vaporizers, or electronic nicotine delivery systems is allowed within the confines of the Guest's stateroom (balcony not included) and within designated smoking areas only. 76 days before sailing: 100% refund 75-57 days before sailing: 100% refund, less required deposit amount 56-29 days before sailing: 50% refund of cruise fare 28-16 days before sailing: 25% refund of cruise fare 15 days or less before commencing travel: no refund available. So I received the free offer and decided to go out on a limb and book it for next March. Carrier makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any such contractors, transportation, tours, services, products or facilities. Holland America accepts Visa, MasterCard, American Express and Discover Card. We cannot make or confirm seat assignments, special meals or other special services. COMPLIANCE WITH CARRIERS ENVIRONMENTAL POLICY. (C) Prior to disembarking the vessel, You must pay in full all amounts charged to Your stateroom account. Find Cruise Packages for Holland America's Award-Winning Cruises Holland America Cancellation Policy: Can I Get My Money Back? (D) WAIVER OF RIGHT TO IN REM PROCEEDINGS: IN THE EVENT OF A MARITIME TORT, YOU MAY HAVE THE RIGHT TO PROCEED IN REM TO ARREST THE VESSEL OR ITS APPURTENANCES FOR PURPOSES OF SECURITY OR PROCEED QUASI IN REM TO ATTACH ANY OF CARRIERS VESSELS TO ESTABLISH JURISDICTION. As part of contract tracing efforts, Carrier takes reasonable precautions to respect Your privacy and confidentiality by communicating contact exposure information in a manner that is not personally identifiable, however, information about You may be disclosed in a manner that could allow the recipient to determine Your identity. You may take a reasonable amount of luggage on board containing only Your personal effects, which shall include suitcases, trunks, valises, satchels, bags, hangers containing clothing, toiletries and other personal effects necessary for the Cruise, Cruisetour and/or Land Trip(s). SAILING DEPARTURES THROUGH MAY 2024: Cancellations through 121 days commencing travel: 100% refund; 120-91 days before commencing travel: 100% refund, less required deposit amount; 90-76 days before commencing travel: 40% refund of gross fare; 75 days or less before commencing travel: No refund available. (d) Notwithstanding any other provision contained herein or in the Carriers cancellation and refund policies (see Section 7, below), any noncompliance by You or Your traveling companions with the Carriers COVID-19 Guest Protocols, or this Cruise Contract, shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine on board the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in the Carriers sole discretion under the circumstances to protect the health and well-being of others. CANCELLATION BY YOU, REFUND, RECOMMENDATION FOR TRAVEL INSURANCE/PROTECTION AND YOUR TRAVEL ADVISOR. In cases where the loss or damage was caused in connection with war or terrorism, Carrier's liability for any personal injury or death (whether occurring during a shipping incident or a non-shipping incident) is limited to the lower of 250,000 SDRs per passenger or 340 million SDRs per vessel per incident. Due to the risks inherent in travel by sea, as described in Section 3 of this Cruise Contract, if You have any special medical, physical or other requirements, You, Your travel advisor, or any person booking on Your behalf is requested to inform Carrier in writing at the time of booking of any special need or other condition for which You or any other person in Your care may require medical attention or accommodation during the Cruise, Cruisetour and/or Land Trip(s) or for which the use of a wheelchair or service animal is contemplated or necessary. Upon request by a party, the arbitrator(s) shall have the power to order such discovery, by way of document production, interrogatory, deposition or otherwise, as the arbitrator(s) considers necessary for a full and fair exploration of the issues in dispute. Cruise Deals, Packages, and Promotions - Holland America Line YOUR RESPONSIBILITY TO INFORM CARRIER OF SPECIAL NEEDS. Carrier shall not be liable for any loss or theft of or damage to or disposition of cash, securities, negotiable instruments, jewelry, gold, silver or similar valuables or precious stones, works of art, electronics, computers (whether handheld, laptop or other), DVD/Blu-ray players or digital or flash drive computer equipment, disks, memory cards or other electronic storage, handheld or similar devices, cellular telephones, cameras, video or audio tapes, CDs, binoculars, recreational equipment, dental hardware, cosmetics, electric hair appliances, liquids, luggage locks, eyewear (including eyeglasses, sunglasses and contact lenses), hearing aids, medications, medical equipment, wheelchairs, scooters, liquor or other alcoholic beverages, cigarettes, tobacco products or business or other documents under any circumstances, whether carried within Your luggage or otherwise. #1 Posted July 16, 2020 Just off the phone with my PCC to replace the cancelled Greenland cruise. Regulatory Framework Hiring The Right People The Arbitrator(s) and not any federal, state or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability or formation of this agreement to Arbitrate including, but not limited to any claim that all or any part of this agreement to Arbitrate is void or voidable. Your Cruise Fare can also include packaged fares where items are not added as a separate purchase. For instance, I noticed a deposit of $850 for a Sea of Cortez 15-day in 2009 on the Ryndam . No refund, payment, compensation or credit of any kind will be provided by Carrier, should You or Your travel advisor have to cancel or cut short Your Cruise, unless You have purchased Standard Cancellation Protection, meet the eligibility criteria, and make a claim through the process described in Your program documents. Land Trip refers to a pre- or post-Cruise or Cruisetour package or transfer You have purchased (excluding any Air Package), or to a shore excursion You purchase during Your Cruise or Cruisetour, on which You are traveling on one or more motorcoaches, watercraft., dayboats and/or railcars owned or operated by us. IF ANY OF THESE CONDITIONS DO NOT MEET WITH YOUR APPROVAL, YOU HAVE THE OPTION OF ARRANGING AIR TRANSPORTATION INDEPENDENTLY IN WHICH EVENT, THE AIR OR ADD-ON OR CRUISE ONLY CREDIT AMOUNT PAID TO PROVIDER WILL BE REFUNDED. You acknowledge that these directives may change from time-to-time and that the Carriers COVID-19 Guest Protocols may therefore change. The amount you receive is based on how much you spend and will be displayed at checkout. You agree that Carrier's liability, if any, for Non-Performance of any independent contractor providing such facilities or services shall not exceed the amounts received for such facility or services by Carrier on Your behalf. Search; FAQ +1-855-932-1711; . Each airline has its own baggage allowance policy. THE ARBITRATOR'S DECISION WILL BE FINAL AND BINDING. Carrier collects and uses this health and medical information strictly in connection with Carriers legitimate interest in ensuring the health and safety of guests, crew members and the public and to comply with legal and regulatory requirements and obligations regarding public health initiatives and health and safety endeavors. Further, receipt by Your travel advisor of this Cruise Contract or any other communications, notices or information from Carrier shall constitute receipt of such materials by You. Distilled/purified water in a factory-sealed container(s) (including plastic containers) for the reconstitution of infant formula are allowed in checked luggage for staterooms with infant bookings. (E) Cruises To/From or Within the EU or EEA: On international cruises which neither embark, disembark nor call at any U.S. port and where You commence the cruise by embarking or disembarking in a port of a European Union Member State or the European Economic Area (EEA), Carrier shall be entitled to any and all liability limitations and immunities for loss of or damage to luggage, death and/or personal injury as provided under EU Regulation 392/2009 on the liability of carriers to passengers in the event of accidents. (H) Indemnification: In addition to the requirements of Section 13, above, pertaining to Carriers environmental policy, You agree to reimburse and indemnify Carrier for any damages, liabilities, losses, penalties, fines, charges or expenses of any nature whatsoever incurred by You or imposed upon Carrier as a result of any act, omission or violation of law or this Cruise Contract by You or any minor or other Guest in Your care. 11 RESULTS Page 1 Of 2 Filter By Where can I learn about Covid-19 health protocols at Holland America Line? Carrier may also use facial recognition software and/or technology on all photographs of You taken by our professional photographers, by You, and by other guests when You and/or other guests upload them into our system to allow You to quickly and easily find Your photographs with the swipe of Your cruise card (or by using Your Ocean Medallion) or by providing Your stateroom and folio number.