Multi-lingual professionals are available 24 hours a day to provide help, advice, and referrals for medical emergencies. This applies to all Amtrak travel, including cash fares and trips booked with Amtrak Guest Rewards points. Subject to the conditions below, there are two options when canceling your Amtrak reservation: To begin the refund process cancel your reservation online. All baggage and personal effects are always and in all circumstances at the risk of the guided vacation/holiday participant. For tickets that are eligible for refunds, Amtrak may impose cancellation fees or deduct a percentage from the refund amount. Also extended through October is the. Prices are subject to change without notice and all reservations are subject to availability. Every ride counts as an Amtrak Guest Rewards member. Only refundable to non-refundable eVoucher with a 25% cancellation fee within 14 days of departure. Changes: Amtrak does not charge a ticket change fee, but please note that other fees may apply. A full refund will be made to passengers who choose not to accept the updated reservation, provided Amtrak Vacations is informed of the desire to cancel the reservation at the time of notification. At some hotels, there will be an additional charge if a crib or a rollaway bed is required, payable directly to the hotel. In other words, a change fee of 25% is calculated as 25% of the total fare paid for a trip, even if there are legs on multiple trains. Making Reservations for Passengers with a Disability, Meal Service for Passengers with a Disability, Mechanical Bulletins for Private Rail Cars. Several policies apply to all fare classes, and we also break down the exact policies for each fare type. Baggage and Personal Effects Provides reimbursement when Your Baggage or personal belongings are damaged, lost or stolen during Your Trip. Your password must be at least 8 characters long, include at least 1 alpha character, and include at least 1 number or special character (- ? This release of liability and assumption of risk agreement is entered on behalf of you and all members of your family and party, also including minors accompanying you. eVouchers store your ticket value electronically in our reservation and ticketing system, ready for you to apply as payment toward future trip purchases. Our Rail Vacation Consultants or a local Travel Advisor will assist you in making any adjustments to fit your travel style. quietly extended the deadline through the end of the year, Amtrak previously waived change fees in response to the COVID-19 pandemic, Do Not Sell or Share My Personal Information. As lawful consideration for the agreement with Railbookers Group and AV to participate in such trips and activities you agree you will not make a claim against Railbookers Group and/or AV, its related companies, or its personnel or sue for bodily injury, emotional trauma, death, property loss or damage or other loss, cost or expense, however, caused, as a result of or related to your contracting for, traveling to or from, or in anyand every other way participating in the trip. Trip Mate Inc. (dba Trip Mate Insurance in CA and UT) P.O. She has a goal to visit at least one country each year and share her experiences with other people through writing or blogging. Pricesadvertisedmay not be valid for group travel. We use cookies to ensure that we give you the best experience on our website. If changed less than 14 days before departure, there will be a 15% fee charged. In the event that parties are unable to agree on a mediator, a mediator shall be appointed by the named administrator. Additional risks and dangers may arise including, but not limited to, hazards of traveling in undeveloped areas, hazards of travel by boat, train, automobile, aircraft and other means of conveyance, animal interactions, forces of nature, political unrest, other unrest, hazardous local customs and practices, differing levels of sanitation, differing standards of safety, risks associated with water, food, plants, insects and differing animal regulation, accident or illness in areas lacking means of rapid evacuation or medical facilities, and acts of national and local governments and unrest and acts of others against governments. CANCELLATION WAIVER PROGRAM LIMITS This can be accomplished either while logged in or as a guest by manually entering the eVoucher number(s) at the time of purchase. Your Amtrak Vacation journey can start from any of the over 500 Amtrak stations across North America. Prices do not include airfare or rail from your home gateway. These are applied to the valid month. Passwords are case sensitive. The process shall be confidential based on terms acceptable to the mediator and/or mediation service provider. Now I enjoy learning languages and other countrys cultures. Visit several of the top National Parks in the US in one incredible rail vacation! We'll run a soft credit check to find special offers, but it wont affect your credit score. One, of course is what we're discussing, that all reservations will be subject to the cancellation fee, without regard to printed/unprinted. Before new tickets can be issued, the original tickets, if any must be returned at your expense by a traceable delivery service to Railbookers Group Attention: Ticketing, 500 Cummings Center, Suite 3100, Beverly, MA 01915. He/she consents to our use of information in accordance with our Privacy Policy which can be found here: https://www.amtrakvacations.com/privacy-policy Amtraks Future: Member Ideas & Discussion, Long Distance (LD) fleet replacement discussion (2022-23), Coast Starlight hits truck in Ventura County CA, partially derails (6/28/23). Enjoy scenic vistas from the train en route to Americas greatest national treasures. That answer wasnt correct either. And you won't be surprised that the new rules are substantially more . Where rental cars are available, the rental does not include airport fees,drop fees,loss damage waiver (LDW), gasoline and surcharges on rental cars for drivers under age 25 (where applicable). Terms apply to the offers listed on this page. By clicking Join, you acknowledge you have read and agree to the program terms, including the binding arbitration agreement, in the Trip Interruption- Provides you with a reimbursement for the unused, forfeited, prepaid nonrefundable Payments or Deposits for Your land or water Travel Arrangements for Your Trip, plus Additional Transportation Cost paid if Your Trip is interrupted for a covered reason. For eVouchers created over the phone or on Amtrak.com, you will receive an email notification only. eVoucher usage details will be viewable in your account details and listed for redemption during payment. Tickets are fully refundable if canceled 121 days before the scheduled departure. Please get in touch with Amtrak directly to inquire about this exception. A 25 % fee is charged between 120 and 15 days. If more than 24 hours have passed, the cancellation policy and change fee structure for Amtrak bookings depend on the type of fare you purchased: Saver Fare tickets: A 25% fee applies for any changes. The Amtrak Vacations Vacation Protection Waiver does not cover cancellation or no shows on the day of departure. A fee of 25% of the ticket price applies for cancellations 120 to 15 days before departure. They are waiving all change fees, not cancellation fees. Products and services described on this page are subject to change without notice. All vacation prices are based on rates known at the time of publication and expected to be in effect at the time of departure. Step 3: Select 'Find Trip'. That answer wasnt correct either. However, we strongly recommend checking the station and ticket office hours to ensure that the office is staffed and an Amtrak agent will be available to assist you. Wanderu offers an affordable trip protection option from our partner Allianz Global Assistance. CANCELLATION CHARGES FOR RAIL AND SAIL, ROCKY MOUNTAINEER AND ALASKA RAILROAD VACATIONS: 50% Penalty If your travel plans change and you do not modify or cancel your reservation before departure and then do not board your train, your entire reservation will be canceled and any remaining funds may be forfeited. Within 14 days of departure, sleeper accommodation tickets are non-refundable but can be canceled for an eVoucher worth 75% of the price of your ticket. Explore helpful videos and webinars with virtual tours of our rail journeys. Every ride counts as an Amtrak Guest Rewards member. ImFatima. Or you can call Amtrak directly at 1 (800) 872-7245. This restriction will not apply if there is a service disruption. Noncitizens must have a valid passport, visa, or alien card that permits entry into Canada. After 24 hours of purchase, 25% cancellation fee charged if canceled prior to departure. Medical Evacuation and Repatriation of Remains - Among other things, this reimburses transportation expenses incurred to transport you to the nearest medical facility where treatment is available if you incur a sickness or injury that is acute, severe or life-threatening during Your Trip. If you continue to use this site we will assume that you are happy with it. Consider the following Amtrak cancellation fee policies to understand it. Just when, we don't know. Cant get enough Wanderu? Full refund to original form of payment if changed or canceled within 24 hours of purchase, regardless of time elapsed between purchase and scheduled departure (within one hour for tickets on unreserved services). She is a journalism graduate of Mizzou and Northwestern. To make a change or cancel your vacation, contact your travel agent or call Amtrak Vacations directly. Amtrak Guest Rewards members can earn a 50% qualifying bonus point for Acela First Class travel. You are responsible for obtaining and paying for any visa, passport, or documentation needed. And remember, making any changes to your ticket earlier is better than later! / : ; < = > ? Classic and well known routes across America. Your password must be at least 8 characters long, include at least 1 alpha character, and include at least 1 number or special character (- ? A minimum-stay rule may apply at some hotels. A refundable amount left in an eVoucher can be refunded up to the refund expiration date of the eVoucher; this date is based on when initial payment was made for the original travel and may be less than one year after issuance. Might it make more sense to simply limit the number of tickets per day that can be "redeemed" to one per route per direction (i.e. I've been hearing about 2 possible things. Note: If the number of individuals occupying a room decreases or if the number of travellers sharing the cost of a component on their trip changes, the remaining travellers will be responsible for additional costs incurred as a result of a change in the person occupancy rate. Hello, A friend of mine has a train trip booked in May on the Empire Builder and wanted me to ask what the fee is if he was to cancel one direction of the trip? Step 5: You will see the instructions provided after that. Our lowest prices may not be available on all days or for all sales. Passwords should be at least 10 characters long and include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. CANCELLATION CHARGES FOR ALL VACATIONS(EXCLUDING RAIL AND SAIL): Full Amount Received Issued as a Future Travel Credit, 25% Penalty Depending on the fare rules and terms of the original ticket purchase, funds in an eVoucher can be: The value of an eVoucher used as a form of payment is non-refundable (e.g., an eVoucher is redeemed to pay for a ticket). Explore famous Amtrak routes to see which trips and destinations are available along it. . Non-U.S. citizens must consult the appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently. We have been getting word however that that will be changing at some point in the near future. Vaccination and other health requirements/recommendations are subject to change at any time for any destination. Change fee waived for Select Executive members. #1 Hello, A friend of mine has a train trip booked in May on the Empire Builder and wanted me to ask what the fee is if he was to cancel one direction of the trip? Full refund to the original form of payment or eVoucher without fees if the cancellation was made 15 days or more before departure. Alternatively you can call up Amtrak and make an unpaid reservation, then head to the station to pay for it using the ticket and cash/credit for the balance. Online: Go to Amtraks website and click the Modify Trip button on the top-right. For full details, see the Gift Card Terms and Conditions. Can you tell me more about everyday passenger discounts? (Unreserved tickets incur 25% fee an hour or more after purchase.) Even if you purchased or made reservations using a credit card, , station agent, Quik-Trak Kiosk, or on the phone, you can still cancel it through. You can use Amtrak in your web browser or on their mobile app to cancel your trip and request a refund for your ticket. If you plan to frequently change your reservation even at the last minute, but still want a full refund, Flexible Fares is the best option. When booking your ticket on Wanderu, you can choose to add trip protection, which includes 24-hour assistance during your whole trip, coverage for lost and damaged luggage, and more. If a customer does not take the entire trip paid for, the remaining ticket value is calculated by subtracting the fare for any travel already taken from the total amount paid. For a limited time only, save $150 per couple on any of our 'Glacier National Park Getaway' vacation inclusive of 3 nights or more. All rights reserved. Get flash sales, Amtrak Guest Rewards promotions and account updates sent directly to your inbox. Amtrak Vacations Pre-Departure Vacation Protection Wavier helps You book travel with confidence by including the following: Part A: The Pre-Departure Vacation Protection Wavier of this Part A is provided by Amtrak Vacations. 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The Amtrak refund and cancellation policy is subject to change at any time. Or Make the reservation by May 31, then 11 mos out to cancel? Important: Amtrak Vacations Vacation Protection Waiver must be purchased at time of booking or when deposit is paid and is non-refundable and non-transferable. Oops, that answer wasn't quite right. Ok, follow-up time: I have a one-way ticket sitting in front of me that's unused. A cancellation fee or non-cancellation penalty will not apply to the refundable amounts in this eVoucher. At the station: If the station has an Amtrak ticket office, refunds and changes can be processed in person. Plus, your own feed of TPG content. It's "not valid after [date in April, 2012]". This site does not include all credit card companies or all available credit card offers. Why Do Flights Get Cancelled and What To Do. When canceling an Amtrak Sleeper Accommodation you'll get a full refund to the original form of payment if it is more than 120 days until departure. And since fortune favors the prepared, make sure you know how to read your Amtrak ticket and what kind of ID to pack for boarding. Amtrak acts only as a selling agent for thruway connecting carriers and disclaims liability for travel on other carriers. Weve outlined all the information you need to know to modify your Amtrak plans and avoid as many fees as possible. See our customers' most favorite rail vacations. They will help you locate local physicians, dentist, or medical facilities, amongst other services. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). It may not display this or other websites correctly. I know the medical policy only covers ticketed passengers and not other family members. terms and conditions If canceled 15 or more days before departure, there will be a 25% fee charged. Its non-refundable 24 hours or more after booking. The change fee is waived for Select Executive members. 24-Hour Accidental Death & Dismemberment- Provides a benefit for loss of life, limb or sight resulting from an injury caused by an accident during Your Trip. These changes include but are not limited to changing the date or time of service, changing a class of service, adding or removing activities or travellers, or any other change to an itinerary that was printed on the original invoice. if you cancel your ticket 8 days or more before departure, your eVoucher will be for the full value of your ticket. © 2023 Amtrak Vacations. Customers will have the flexibility to apply their credit to travel on any one of our 3 brands: Amtrak Vacations, Yankee Holidays, and Railbookers. What do tickets cost? Whether youve booked a ticket on one of Amtraks most scenic routes, planned to peep some fall foliage from the train, or even committed to taking an entire loop of the United States by train, your thoughts will keep chugging back to the excitement of hitting the rails. The cancellation and change policy of your ticket (and, by extension, how much money you can get refunded) depends on the type of Amtrak fare you select upon purchase. To make a reservation visit our website atwww.AmtrakVacations.com, see your local travel agent, or call Amtrak Vacations! The best part is that Allianz can help you get some money back if you end up paying any Amtrak fees to change or cancel your ticket. When an eVoucher is redeemed for future travel, any unused balance will remain on the original eVoucher, valid for use until the eVoucher expiration date. If a dispute arises out of or relates to this contract, or the alleged breach thereof, and if the dispute is not settled through negotiation, the parties agree first to try in good faith to settle the dispute by mediation within 30 days administered under ICC Mediation rules before resorting to arbitration, litigation, or some other dispute resolution procedure. The Amtrak Vacations Vacation Protection Waiver is a prepaid plan and is non-refundable if Amtrak cancels scheduled service. To make a change or cancel your vacation, contact your travel agent or call Amtrak Vacations directly. Where can I change my reservation on Amtrak.com? The earlier you change your ticket, the more likely you are to avoid Amtraks fees! Passwords should be at least 10 characters long and include 1 uppercase and 1 lowercase alpha character, 1 number and 1 special character. Phone: Refunds may be processed by calling 1-800-USA-RAIL (1-800-872-7245). Amtrak previously waived change fees in response to the COVID-19 pandemic but resumed change fees for Saver coach fares in September 2021. Multiple-entry visas are required for some vacations. When a passenger requests to change or cancel his or her travel plans due to an illness and upon presentation of a doctors note Amtrak will modify or waive fare change and refund policies that would have normally applied to that change or cancellation had it been made voluntarily. Cancellation conditions for Rail and Sail, Rocky Mountaineer and Alaska Railroad vacations stipulate that Future Travel Credits for such vacations may require passengers to use their FTC on a similar Rail and Sail and/or Rocky Mountaineer and/or Alaska Railroad vacation, and expiration dates for these credits may vary based on terms provided by the specific supplier. The process of obtaining a visa and/or passport can take up to three months or more. Sleeper tickets are non-refundable once canceled 14 days before departure. Individuals with mobility impairments and /or disabilities requiring special assistance, treatment, or facilities must communicate any special needs to Amtrak Vacations when booking. No Change Fee "No Show" Policy: If not canceled before the scheduled departure from the origin, the ticket is forfeited and no funds can be applied toward future travel. Combine the best of land and sea with these vacations exploring the breath-taking beauty of Alaska. Then turn right around and use that voucher to buy another ticket. A complete list of these services is included in your Plan Document. For a better experience, please enable JavaScript in your browser before proceeding. Refundability, if any, is determined by the rules of the fare paid. Collectively, those separate and distinct entities are known as the Operator(s). Neither Railbookers Group, AV nor the actual Operator nor its agents or affiliated entities (released parties) shall be responsible or liable for cancellations, acts of other service providers, diversions or substitution of equipment or any act, variation, postponement, omission, or default by air carriers, land carriers, hoteliers orhotels, transportation companies, or any other persons providing services or accommodations to guests including any results thereof, such as changes in services, accommodations or facilities. By making payment for your reservation, you acknowledge and agree to all terms and conditions set forth in this brochure, to the limitations of liability and responsibilities set forth above. Refund. You can also change your travel by calling an Amtrak customer service agent on the phone. In the case of human or computer error, Amtrak Vacations reserves the right to re-invoice for the correct price or service. Any applicable cancellation fees (based on the fare classes below) have a minimum of $5.00 USD and a maximum of $250.00 USD. Part B - Insurance Benefits (provided by US Fire Insurance Company) Maximum Benefit Amount: Part B - Insurance Benefits If you reschedule your Amtrak ticket within the first 24 hours after purchase, no change fee will apply. Customers who downgrade accommodations do not receive any adjustments or refunds after the train departs. Amtrak is responsible for only the rail transportation it provides in connection with tour vacations.
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